Frequently Asked Questions (FAQs)

    General Questions
  1. What are the purposes of this web site?
  2. Who are the users of this web site?
  3. Who designed this web site?
  4. Will my hospital's information be viewed by other hospitals?
  5. Will the data be secure and safe on this web site?


  6. Technical Questions
  7. What kind of password should I use?
  8. Can two people using the same user name log in at the same time from two different computers?
  9. I forgot my password and tried to log in several times. When I remembered my password and tried again, I could no longer log in, why?



General Questions

1. What are the purposes of this web site?
There are multiple data sources for Q-HIP, including data submitted by Q-HIP participating hospitals, Percutaneous Coronary Interventions (PCI) data from American College of Cardiology’s (ACC) National Cardiovascular Data Registry (NCDR®), Coronary Artery Bypass Graft (CABG) data from the Society of Thoracic Surgeons (STS), member satisfaction survey data from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) and readmission data from Hospital Compare. The Q-HIP Program Administration Vendor (PAV) will review and validate data from all sources and provide results in an aggregated format.

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2. Who are the users of this web site?
The users of this web site are as follows:
Q-HIP participating hospitals: each hospital system has established one or more Q-HIP contacts that will function as the Q-HIP Primary Contact at the Hospital. He or she will have the ability to assign user(s) within his/her hospital to be responsible for data entry, data reviewing, and / or communication for one or more of the Sections assigned. Each Q-HIP contact (Q-HIP Primary Contact at Hospital) will have the responsibility of controlling the users’ access and usage of this web site. The hospital’s Q-HIP Primary Contact will be able to review all data related to his/her own hospital(s) only, while the users will be able to review only those sections that have permissions assigned to them by their Q-HIP Primary Contact at Hospital.

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3. Who designed this web site?
Anthem has contracted with Virginia Health Information (VHI) to design and maintain this web site. VHI is a non-profit organization enacted by Senate Joint Resolution 139 by the Virginia General Assembly. Resolution 139 requested the Secretary of Health and Human Resources to develop a detailed, systematic plan for establishment of a patient level database in Virginia. One of VHI’s missions is to enhance the quality of healthcare delivery. VHI signed a Confidentiality and Code of Conduct Agreement with Anthem to carry out their work and responsibilities for this web site.

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4. Will my hospital's information be viewed by other hospitals?
NO.
Hospital level information can be viewed by Anthem staff, hospital designated users (senior administrator, primary & secondary contacts) and VHI.

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5. Will the data be secure and safe on this web site?
This web site is secured by a secure certificate renewed annually. All data resides on a dedicated server with firewall protection for internet connection. VHI has a back up and disaster recovery plan.

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Technical Questions


6. What kind of password should I use?
All users should choose passwords that cannot be easily guessed and have a minimum of seven (7) characters.
· Your passwords should not be related to your user name or name in any form.
· Your passwords should contain at least one alphabetic and one non-alphabetic character. Non-alphabetic characters include numbers (0-9) and punctuation.
· Passwords are case sensitive.

An initial password will be assigned to a new user name, and will be communicated to the individual through a secure mechanism.

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7. Can two people using the same user name log in at the same time from two different computers?
Concurrent sessions are not permitted.

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8. I forgot my password and tried to log in several times. When I remembered my password and tried again, I could no longer log in, why?
Five failed logon attempts are allowed. Once the limit is reached, the user name will be disabled and the user will be required to have their password reset. If you are your facility's Primary Q-HIP contact please contact vicki@vhi.org to have your password reset.

If you are a secondary user, please contact your hospital’s Primary Contact to have your password reset.

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